bt399's Privacy Policy — Your Information Is Our Responsibility

This privacy policy is established by the bt399 online entertainment platform ("bt399", "we", "us") and applies to all users ("you", "user") of the website https://bt399.bar. This policy describes how bt399 collects, stores, processes, and protects your personal information.

By using our platform, you are considered to have consented to the terms of this privacy policy. We ask that you read this policy carefully, and if anything is unclear, please contact our support team.

bt399 believes that data privacy is a fundamental right. We therefore commit to always maintaining the highest level of respect and responsibility toward user information.

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The following types of information may be collected when you create and use an account on the bt399 platform:

2.1 Information Provided Directly by You

• Name and identity document details (national ID or passport number — for age verification)
• Contact information: email address and mobile number
• Date of birth (for age confirmation — only users aged 21 and above may register)
• Payment information: account details linked to bKash, Nagad, Rocket, or bank transfer
• Account password and security question details

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Platform activity logs (login times, game history, betting activity)
• Cookie and session data
• Referral source and navigation patterns

2.3 Transaction-Related Information

• Deposit and withdrawal records
• Bonus usage history
• Payment method details

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bt399 uses collected information for the following purposes:

• Account Management: Processing registration, verifying identity, and ensuring account security.
• Payment Processing: Completing deposit and withdrawal transactions and ensuring financial security.
• Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints.
• Responsible Gaming: Identifying unusual gaming behavior to ensure user protection.
• Fraud Prevention: Detecting suspicious account activity to maintain security.
• Relevant Notifications: Sending promotional offers and updates based on your preferences (only with your consent).
• Platform Improvement: Conducting analysis to improve the user experience.
• Legal Compliance: Adhering to applicable laws and regulations.

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bt399 does not sell, rent, or disclose your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, Rocket, or banks to complete transactions.
• Technology Service Providers: Technology service providers who operate the platform are bound by the terms of bt399's privacy policy.
• Legal Obligations: We may be required to provide information under a court order or a lawful request from a competent authority.
• Fraud Prevention: Necessary information may be shared with regulatory bodies for the purpose of preventing and investigating fraud.

Outside the exceptions listed above, bt399 will never disclose your information without your explicit prior consent.

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The bt399 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on the platform.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring core functionality.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Used to review and improve platform performance.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some platform functionality.

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bt399 takes industry-standard technical and organizational measures to protect your personal information.

• SSL Encryption: All data transmitted on our platform is protected through SSL/TLS encryption.
• Secure Servers: Your information is stored in secure data centers with controlled unauthorized access.
• Access Controls: Only authorized personnel have access to the information needed to perform specific tasks.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Password Protection: Your password is stored in encrypted form; no bt399 employee will ever ask you for your password.

Your information is retained for as long as necessary — generally while your account is active and thereafter in accordance with legal retention obligations. Unnecessary information is securely deleted after account closure.

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As a bt399 user, you have the following rights over your own personal information:

• Right to Access: You may request a copy of the information we hold about you at any time.
• Right to Correction: You have the right to request correction of any inaccuracies in your information.
• Right to Deletion: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you may restrict the processing of your information.
• Right to Opt Out of Marketing Communications: You may opt out of promotional communications at any time.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, please email us at [email protected]. We will process your request as quickly as possible.

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Financial transactions on our platform are conducted through bKash, Nagad, Rocket, and bank transfer. bt399 takes special care to protect information linked to these payment methods:

• Full payment account numbers are not stored in our system; only the portion needed for verification is retained.
• Every financial transaction is processed through encrypted channels.
• An automatic alert system activates in the event of unusual transactions.
• The minimum deposit and withdrawal limit is ৳500, and withdrawals are generally processed within 1 hour.

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bt399 online gaming services are for persons aged 21 and above only. We never intentionally collect personal information from minors. If we become aware that a minor has registered on our platform, their account will be immediately closed and the associated information deleted.

If you believe a minor is using our platform, please notify our support team immediately.

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The bt399 platform may occasionally reference third-party services, such as payment gateways. These third-party services have their own privacy policies, and bt399 is not responsible for those policies. We recommend that you read the privacy policy of any third-party service before using it.

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bt399 reserves the right to update this privacy policy at any time. For significant changes, we will post a notice on the platform or notify you at your registered email address. Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

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For any questions or concerns about this privacy policy, or to exercise your data rights, please contact the bt399 support team:

• Email: [email protected]
• Live Chat: Available 24/7 — in both Bengali and English

We will process your request within a reasonable time and do our best to resolve it. bt399 is always committed to protecting your privacy.