bt399 Terms & Conditions — Detailed Guide
Please read these terms and conditions carefully before using the bt399 platform. All guidelines covering accounts, bonuses, payments, and responsible gaming are explained in detail here.
Table of Contents
- 1 Introduction & Scope
- 2 Eligibility & Age Requirements
- 3 Account Registration & Management
- 4 Bonuses & Promotional Offers
- 5 Deposit & Withdrawal Policy
- 6 Game Rules
- 7 User Code of Conduct
- 8 Data Privacy & Security
- 9 Responsible Gaming
- 10 Account Suspension & Closure
- 11 Limitation of Liability
- 12 Changes to Terms
1 Introduction & Scope
These terms and conditions form a binding legal agreement between the bt399 platform ("Platform", "we", "us") and all its users ("you", "member"). By accessing the bt399 website, opening an account, or using any service, you automatically accept these terms in full.
This document covers all bt399 products and services — casino games, slots, cricket and other sports betting, fishing games, live dealer tables, and any bonus or promotional activities.
If you do not agree with any part of these terms, you are requested to stop using the bt399 platform. Continued use of the service means you have accepted all terms.
2 Eligibility & Age Requirements
The following eligibility requirements must be met to use the bt399 platform:
- You must be 21 (twenty-one) years of age or older.
- You must provide accurate and truthful identification.
- Participation in online gaming and betting activities must not be prohibited in your jurisdiction under any applicable local laws or regulations.
- You are opening an account in your own name and for your own benefit, not on behalf of anyone else.
- You have not previously been permanently banned from bt399.
Use of the bt399 platform by anyone under 21 is strictly prohibited. bt399 is firmly committed to protecting minors from gaming. If we suspect that a member does not meet the age requirement, we reserve the right to suspend their account pending verification.
3 Account Registration & Management
3.1 Account Creation
When opening an account at bt399, you must provide accurate, complete, and up-to-date information. Each person may open only one account. Attempting to open multiple accounts is prohibited and may result in those accounts being closed.
3.2 Accuracy of Information
The name, date of birth, address, and phone number provided at registration must be truthful. For identity verification purposes, bt399 may request a National ID Card (NID), passport, or other valid government-issued documents. Providing false information may result in account closure and forfeiture of deposited funds.
3.3 Account Security
It is your responsibility to keep your login details confidential. Do not share your password with anyone. If you suspect unauthorized access to your account, notify our support team immediately. You are fully responsible for all activity on your account unless it is proven that a third party gained unauthorized access.
- Use a strong password — a combination of letters, numbers, and symbols.
- Always log out after using a public device or network.
- Keep the email address linked to your bt399 account secure.
4 Bonuses & Promotional Offers
4.1 Welcome Bonus
A 120% welcome bonus is available on the first deposit at bt399, up to a maximum of ৳20,000. For example, depositing ৳1,000 earns a ৳1,200 bonus — giving a total balance of ৳2,200. Depositing ৳34,000 earns the maximum bonus of ৳20,000 — for a total of ৳54,000.
4.2 Wagering Requirements
A specified betting turnover must be completed before a bonus becomes withdrawable. bt399's wagering requirement is 15 times the bonus amount (on the bonus only, not on the deposit + bonus combined). For example: a ৳1,200 bonus × 15 = ৳18,000 must be wagered before winnings from the bonus can be withdrawn.
4.3 General Bonus Terms
- Each bonus offer is published with its own specific terms, which must be followed.
- To qualify for a particular bonus, the requirements must be met within the specified time limit.
- Bets placed using bonus funds may be restricted to certain games or categories.
- Attempts to abuse bonuses through multiple accounts or from the same IP address will result in bonus cancellation.
- bt399 reserves the right to modify or withdraw any bonus offer.
5 Deposit & Withdrawal Policy
5.1 Deposit Methods & Limits
bt399 currently accepts the following payment methods: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳500 for all methods.
5.2 Withdrawal Rules
The minimum withdrawal amount is ৳500. bt399 generally processes withdrawal requests within 1 hour of receipt. Withdrawals must be made using the same method used for the deposit.
- Bonus wagering requirements must be fully met before a withdrawal can be made.
- The deposit and withdrawal method must be the same (anti-money laundering policy).
- Large withdrawal amounts may require additional verification if identity has not yet been confirmed.
- Suspicious transactions may be temporarily held for review.
5.3 Currency
All transactions on bt399 are conducted in Bangladeshi Taka (BDT / ৳). Account balances, deposits, withdrawals, and bonuses will all be displayed in Taka.
6 Game Rules
A variety of games are available on the bt399 platform, including slots, live casino, fishing games, sports betting, and special arcade games. Each game has its own rules and terms, which can be viewed before the game begins.
- All game outcomes are completely random and controlled by a Random Number Generator (RNG).
- bt399 is not liable for any losses if a gaming session is interrupted due to network disconnection.
- In case of any dispute regarding game rules or payouts, bt399's system logs will be considered the final evidence.
- If an incorrect payout occurs due to a technical error, bt399 reserves the right to correct that amount.
- Sports betting market descriptions are for general information only — bt399 does not guarantee specific match dates or outcomes.
bt399 ensures that all games on the platform operate according to fair play principles. All data is kept secure using SSL encryption technology.
7 User Code of Conduct
All members on the bt399 platform must act honestly, fairly, and responsibly. The following activities are strictly prohibited:
- Any form of fraud, manipulation, or attempt to hack the system.
- Operating multiple accounts to gain bonus advantages (bonus abuse).
- Using the platform for money laundering or illegal financial activities.
- Using automated bots, software, or scripts to play games or place bets.
- Harassing, threatening, or using offensive language toward other members.
- Colluding with any third party to unfairly influence game outcomes.
In the event of a violation of these prohibitions, bt399 may immediately close the account and forfeit funds. Legal action may be taken for serious violations.
8 Data Privacy & Security
bt399 places the highest importance on protecting your personal information. The information you provide will be used only for account management, identity verification, and fulfilling legal obligations.
- Your personal information will not be sold or rented to third parties.
- All data transmission is secured using SSL encryption technology.
- Payment information is processed in accordance with industry-standard security protocols.
- bt399 may be required to share information in response to valid requests from legal authorities.
For more details, please read our Privacy Policy, which contains complete information on data collection, storage, and use.
9 Responsible Gaming
bt399 firmly believes in responsible gaming. Our goal is to create a safe and entertaining environment where gaming remains enjoyable and has no negative impact.
9.1 Setting Limits
bt399 allows members to set their own limits on deposits, bets, and sessions. Setting these limits helps prevent overspending.
9.2 Self-Exclusion
If you feel that gaming is becoming a problem for you, you can contact our support team to use the Self-Exclusion feature. This feature will completely block access to your account for a set period of time.
- Always treat gaming as entertainment, not as a source of income.
- Never play with borrowed money.
- Stay within your budget and do not spend beyond your means.
- Be aware of whether gaming is affecting your daily life, work, or family relationships.
For more details, visit our Responsible Gaming page.
10 Account Suspension & Closure
bt399 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:
- Violation of any clause of these terms and conditions.
- Providing false or fraudulent information.
- Failure to cooperate with the identity verification process.
- Suspicion of money laundering or illegal activity.
- Prolonged account inactivity (more than 12 months).
- Instructions from a court, regulatory authority, or law enforcement agency.
If any valid funds remain after account closure and no rule violations have occurred, those funds will be returned according to the designated process.
10.1 Voluntary Account Closure
You can close your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed.
11 Limitation of Liability
bt399 provides services on an "as is" basis. bt399 bears no liability in the following cases:
- Service interruptions due to internet disconnection, power outages, or server maintenance.
- Failure of third-party software or payment gateways.
- Losses arising from the user's own negligence or failure to maintain account security.
- Deviations in gaming results due to unexpected technical errors (in such cases, bt399 reserves the right to correct the results).
- Force Majeure situations — such as natural disasters, government directives, or cyberattacks.
12 Changes to Terms
bt399 reserves the right to change or update these terms and conditions at any time. Members will be notified of significant changes via email or through a notice on the platform.
Continuing to use the platform after changes are made indicates that you have accepted the updated terms. The "Last Updated" date will be noted at the top of each version.
If you have any questions or concerns about any clause in these terms, please contact our support team — available 24/7 via live chat or email: [email protected]
Need help understanding the terms?
Our support team is available for you 24 hours a day, 7 days a week — in both Bengali and English.